This site uses cookies. To find out more, see our Cookies Policy

Technical Support Specialist in Louisville, KY at Rev-A-Shelf

Date Posted: 5/16/2018

Job Snapshot

Job Description

  • Responsible for providing lighting design services to clients in the form of basic lighting design and calculations, lighting control design and layout.  Prior experience is a plus but not required.

  • Maintain a working knowledge of a broad range of product offerings from lighting fixtures to controls.

  • Read specifications and architectural drawings and provide take-offs of lighting and lighting controls for estimating purposes.

  • Create bills of material, one-line schematics, electrical drawings, etc… using Adobe Illustrator in support of the lighting design.

  • Communicate with specifiers, contractors, distributors or anyone who requires information on the products Tresco offers.

  • Troubleshoot inquiries and work with factory representatives to ensure resolution of problems and guarantee customer satisfaction.

  • Participate in training sessions as needed

  • Receive and respond to incoming calls from customers regarding product specifications, issues/concerns, and general installation questions.

  • Process replacement orders to remedy field issues or sample orders for outside reps

  • Other duties as assigned

Job Requirements

  • Proficient in Microsoft Outlook, Word and Excel.  Adobe Suite of products  (i.e. Illustrator) is a plus but not required.

  • Must be able to handle customer concernsand to maintain a positive attitude with customers at all times

  • Dependable with a strong work ethic.

  • Ability to learn item numbers and understand technical specifications of Tresco Lighting products

  • Must be organized and able to stay on top of customer requests, returns, replacement shipments, samples and follow-up when required.

  • Preferred 2 year technical degree or equivalent experience